Crate and Barrel

Always been a fan of Crate and Barrel, love that it is an international chain so I can continue my brand loyalty wherever I go. Love the home decor, stylish furniture and other home essentials. We love coming back and try to make the most during special offer and discounts! I picked up some gifts for my friends and family, but I must admit that I missed them packing the gifts with their signature ribbons (red and golden) without added cost. Each ribbon can with an added cost of 3-5 SGD. Philippines store and US store offered these without any cost.

Very good service particularly return process. Had a change of mind with three items. They were picked up promptly by professionals who were very careful in the care of the items. Also the same guys who helped to move the other furniture in the rooms and readjusted height of bookshelf several times in order to get it to perfect height (so that it does not wobble). Highly recommend esp delivery service.

While I find their designs stylish, I would warn people not to buy here due to poor customer service and extreme delivery delays if the item isn’t in Singapore. Delivery delays This table was delayed 3 times and took 11 months to arrive. I had to escalate to many senior Crate & Barrel people in order to get any status. They also knew I ordered the table but sold the display table to someone else without even giving me an opportunity to get the table sooner. Customer service The great sales executive that helped me left and the new one (only assigned after I called store demanding to know order status) gave wrong information, and sales manager just stopped trying to help me find chairs (so I only have two chairs). I switched out the chair style and bought them from their Singapore website - only US had stock. The Singapore store asked the US store a few times and then stopped when all they do is put your request in a spreadsheet. They offered no alternatives or apologies - they just didn’t bother anymore. You would think after all my time waiting and the potential for more revenue, they would have at least offered other options. They missed out on many opportunities to make up for their customer service but completely missed the mark. It’s just such a disappointing experience and I wouldn’t want someone else to go through this. Shop elsewhere.

Poor customer service by the attending staffs. I was trying to order plates and bowls of various designs so I asked if the staff needed to take note but she declined saying she could remember. Of course, she remembered wrongly and I had to wait a long time for the right designs to arrive the store from the warehouse. When the plates arrived, the conditions of one of the plates was not good (had black marks and scratches along the rim) and I asked if this could be replaced. The first reaction of the attending staff (young Chinese female staff) was all the plates could not be perfect and even if they bring in another one, it would be the same as well. But I was buying 20 other plates and bowls, no other item had such marks and scratch so I insisted if I could take another look at another one from the storeroom. But I was already disturbed by her agitation in checking the stocks again. What’s worse, when she was packing my plates and bowls right in front of me, she was making a comment to her colleague that another customer was very nice etc as if I was to hear it. It was such a subtle yet extremely offensive and insensitive service by this staff. Is she there to play a game with her customers? Just too immature and insensitive. Though the store concept and design are good, I’m sure much of the potential profit is lost due to extremely poor customer service.